Datasharp - Computer Telephony Integration (CTI)

PRODUCT GROUP
Phone Systems
Unified Communications
Hosted IP Telephony
Hotel Integrated Guest Technology
Intelligent Numbering (IN+)
Voice Mail
Call Management
Call Recording
Computer Telephony Integration (CTI)
Call Centres
IT Networking
Handsets

CTI is a method of connecting your telephone system to your database, allowing you to perform multiple functions from your desktop.

For example, you could benefit from call event information, inbound ‘popping’ of customer details on your database, preview dialling and more…..

Key Benefits include

	combines data processing with the telephone
	reduces operating costs
	saves time and optimises service
	improves call centre efficiency